How Usain Bolt and Mo Farah can help your cleaning company?
You may or may not be a fan of the Olympic Games, either way, I am guessing you will have heard of (most) of the people on this list. …
Facilities Management: how to tell the Bolts from the Gatlins
The weekend saw the end of the greatest sprinter of all time, Usain Bolt. The party was somewhat spoilt by him finishing 3rd behind the young American …
How to get the best out of contract mobilisation
You’ve just won a major new contract – awesome! The office is buzzing. All the hard work building a relationship with the prospect, hours spent at a laptop filling …
Hulk smashing shampoo and why we need to make life easy for customers
My girlfriend called me through to the bathroom last night while she was in the shower. Never one to refuse an invitation, I promptly made my way to the bathroom …
Lessons in customer satisfaction from a bottle of gin
Yesterday I took my partner to the Eden Mill distillery for a gin tour (and tasting) for her birthday. I suspect you’ll have noticed, but gin is on …
